Increased customer satisfaction at Energie SaarLorLux

Thanks to the use of Robotic Process Automation (RPA)

A routine process at a utility supplier is the registration of a power connection for which little patience can be expected from customers. On the supplier side however, this is often a critical process and, above all, time-consuming. Energie SaarLorLux wanted to change that.

Reduced administrative work and more satisfied customers

An RPA pilot project successfully automated the processing of relocations and supplier switches. Read our success story to find out how this was accomplished, what the success factors for an RPA project are, and what degree of process automation was achieved.