For a utility, the Move-In and Move-Out process is a standard activity, yet a critical one. There are business process standards in the regulations for default basic supply coverage (EoG), which German regulatory authorities have established. In addition, there are cases requiring clarification. Stadtwerk Tauberfranken decided to optimize these processes with an RPA pilot.
Read our success story to find out how many steps the robot had to learn to process the move-in request and generate the confirmation documents, how many hours of time can be spent on other tasks in the future, and why this will not be the last RPA project at the municipal utility.