Customer Management & Intelligent Output Management

 

The energy transformation places the customer at the center of trading of market players in the utilities sector. Direct and individual customer contact combined with fast and standardized process handling is an essential requirement.

 

Success factors include:

  • Knowledge of customer relationships, activities, and history
  • Use of customer data with simultaneous consideration of the legal requirements, such as the EU-DSGVO / GDPR
  • Open IT system architecture, with simultaneous central data storage
  • Parallel customer communication on all digital channels

 

Natuvion combines knowledge of data with extensive expertise in current technologies and trends.

 

With our consulting portfolio, we support our clients in the reorientation of their customer management through:

  • Conception and planning of innovative customer management solutions taking into account common cloud solutions (SAP C/4HANA or Salesforce)
  • Optimization of process handling through integrated customer service functionality in SAP S/4HANA Customer Management
    • Modern SAP-Fiori design
    • Configurable and expandable 360-degree customer overview
    • Sales contract management in a harmonized SAP S/4HANA data model
    • Connection of cloud systems via APIs (e.g. SAP Commerce Cloud)
  • Optimization of output management by using new technologies and channels
  • Integration scenarios for CRM systems (Salesforce, MS Dynamics) and online portals
  • Consulting and optimization of customer service processes and thus sustainable reduction of CTS (cost-to-serve)
  • Process automation through integrated use of Robotic Process Automation (RPA)

 

Further information:

 

 

Questions, Suggestions, or Feedback? We look forward to it!