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      Home > Industry Experience > Utilities

      The Energy Industry

      Utilities – One of our absolute core competencies!

      Few industries have as many challenges to solve as the energy industry. Many of them result from regulatory requirements, some particularly important ones from the dynamic change in customer expectations! Digitization, standardization and cost reduction for sales and customer service processes are just some of today's challenges.

      Solving these challenges has been one of Natuvion's core competencies since the company was founded. Natuvion's utilities team has years of experience in the core processes of the energy industry and combines complex process knowledge with in-depth technological understanding. As a Special Expertise Partner of SAP, we have extensive knowledge of the latest software generation SAP S/4HANA Utilities.

      For companies in the energy industry, Natuvion add-ons complement the stable standard of the SAP for Utilities solution (IS-U). Natuvion products increase flexibility and performance in many areas. From load profile management to billing of metering point operations, we offer a meaningful extension of the SAP standard, tailored specifically to the market requirements and regulatory framework of the energy markets. Get an idea of our products and get in touch with our contact persons at any time for an individual consultation.

      Our Utilities Services


      Intelligent Grid Mangement

      The design of the energy transformation is largely shaped by the creation of efficiencies in grid management. The energy system is undergoing a fundamental shift away from fewer centralized generation units to a network of many decentralized suppliers, consumers and prosumers.

      The current challenge is to intelligently link generation, consumption, and grid management.

      At Natuvion, we bundle our expertise in regulatory topics such as energy data management, energy congestion management (Redispatch/ EISMAN) and asset management. This enables us to provide our clients with comprehensive advice — from the intelligent integration of your operating equipment and suitable maintenance strategies, to network balancing and implementation of digital consumption-based value-added services.

      We provide you with:

      • System-independent and cross-market consulting (balancing group manager, supplier, distribution system operator, metering point operator, TSO/BIKO, industry).
      • Support during peak times in day-to-day business or even "event-specific" workloads such as the turn of the year, annually recurring processes such as the EEG audit or the implementation of new business cases
      • Preparation of requirement definitions, technical concepts, and specifications as well as process and system documentation
      • IT consulting and expert advice on legal and regulatory requirements and process consulting along the entire process chain (cross-functional)
      • Training of new employees and existing staff

      With our customized solution scenarios, we support our clients with the optimization of maintenance scenarios up to the design of an Intelligent Asset Management:

      • in the implementation of regulatory and legal requirements as well as the digitalization of processes

      • in process analysis, optimization, and automation

      • with individual adjustments of IT system landscapes and interfaces

      • in the connection of mobile solutions for the implementation of planned maintenance and repair/debugging processes

      • Design and implementation of customer-specific forecast solutions and predictive maintenance for the purpose of defining suitable maintenance strategies and cost planning

      • Interface connection of accounting systems, GIS information systems and technical documentation systems along with strategic consulting on data management for each resource and process

      • Design and process-related integration of linear systems and equipment (e.g. distribution networks, high-pressure lines, telecommunications networks) along with separation into line sections and definition of their maintenance strategies


      Customer Management & Intelligent Output Management

      The energy transformation places the customer at the center of trading of market players in the utilities sector. Direct and individual customer contact combined with fast and standardized process handling is an essential requirement. A positive customer experience is becoming a key competitive differentiator.

      Success factors include:

      • Knowledge of customer relationships, activities, and history
      • Optimal customer communication on all digital channels
      • Open IT system architecture with simultaneous central data storage

      Natuvion combines knowledge of data and processes with extensive expertise in current technologies and trends. We support our clients in the reorientation of their customer management.

      Our expertise, your advantage:

      • Conception and planning of innovative customer relationship management solutions taking into account common CRM cloud solutions (SAP C/4HANA or Salesforce)

      • Optimization of process handling through integrated customer service functionality in SAP S/4HANA Customer Management

        • Modern SAP-Fiori design

        • Configurable and expandable 360-degree customer overview

        • Sales contract management in a harmonized SAP S/4HANA data model

        • Connection of cloud systems via APIs (e.g. SAP Commerce Cloud)

      • Optimization of output management by using new technologies and channels

      • Integration scenarios for CRM systems (Salesforce, MS Dynamics) and online portals

      • Consulting and optimization of customer service processes and thus sustainable reduction of CTS (cost-to-serve)

      • Process automation through integrated use of Robotic Process Automation (RPA)


      Finance & Cash Management

      Efficient business processes in finance and cash management are the backbone of every company. The utility industry is no exception. Natuvion supports its customers in the operation and further development of finance and cash processes. We accompany the digital transformation and create the conditions for the optimal use of self services.

      Your reliable partner for Billing & Finance:

      • Conception and implementation of enhancements to existing or new digital solutions in SAP S/4HANA Utilities, SAP FI-CA and SAP Finance

      • Integration of digital payment services (including PayPal, ApplePay, Payone)

      • Optimization of your cash management by using current technologies like SAP Cash Management

      • Creation of value-added services by using RPA, machine learning, and AI in incoming payment processes and digital invoice verification

      • Reliable support for existing platforms and solutions


      Digital Platform Integration

      With a high level of expertise in the processes and data structures of utilities, the Natuvion team supports the digital transformation of its customers. We take a holistic approach from strategic planning to technical implementation of data migration.

      We provide:

      • Strategic planning and selection of new digital utilities platforms

      • Data analyses, selection rules, and data mapping models for all leading IT platforms and scenarios

      • Process analyses and process adaptations in existing platforms

      • Creation of transformation roadmap

      • Migration of existing platforms to new digital solutions (SAP S/4HANA, Salesforce, Powercloud, etc.)

      • Cutover management with Natuvion CORA

      • Introduction of new digital solutions – onPremise and Cloud-based

      • Project management and solution architecture

      With more than 500 successfully completed transformations and migrations, Natuvion is one of the most experienced transformation consultants in the utilities industry. By using Natuvion transformation tools, such as the Natuvion Data Conversion Server (DCS) or the Natuvion Cutover Application (CORA), we ensure the quality of your transformation projects long term.


      Deregulation & Market Scenarios

      The energy industry is characterized like no other industry by regulatory requirements and short-term changes. The solution: digitization and highly automated processes. At Natuvion, we support our clients in implementing these requirements in the increasingly complex IT system landscapes of the energy industry.

      Our offer for the German utility industry:

      • Regulatory change management according to GPKE, GeLi Gas, GaBi Gas, WiM, MaBiS, MPES for the market roles network operator, supplier, metering point operator (gMSB, wMSB) based on the energy industry system landscape.

      • Process integration and application consulting in the SAP components SAP IS-U, SAP MPM (process framework MPM), IDEX-GENF, IDEX-GM, MOSBilling, SAP MeMi, etc.

      • Adaptation of the electronic data exchange according to EDI@ENERGY

      • Development of customer-specific roadmaps for the changeover to SAP Market Communication for Utilities (SAP MaCo4U)

      • Project implementation for the rollout of smart metering systems with SAP IM4G

      • Market area merger NetConnect Germany (NCG) and GASPOOL as of 01.04.2022


      Next Generation Billing

      Natuvion combines innovative approaches for product management and billing with holistic integration scenarios into existing digital platforms. This enables us to reduce the time-to-market sustainably.

      Our innovations, your advantage:

      • Conception and planning of innovative billing solutions in SAP for Utilities with SAP S/4HANA, SAP BRIM, SAP Subscription Billing, and SAP Cloud for Utilities for all market roles
      • Complementing standard solutions with comprehensive Natuvion add-ons for flexible mapping of products and additional options
      • Advice on optimizing your billing processes and implementing new business ideas
      • Fast implementation of new billing ideas and new legal requirements
      • Reliable support for existing product and billing solutions

      Product management, billing, invoicing and finance is the DNA of Natuvion Utilities experts. This makes us a reliable partner for your path to Next Generation Billing.


      Service & Support

      Only smoothly running applications ensure stable operation of your business processes. Support and services are a top priority for us. With our extensive detailed knowledge of utilities IT platforms, we are always on hand to provide our customers with advice and support.

      In addition to larger tasks, which are usually implemented with agile project methods, we solve smaller requirements for further developments or corrections individually. From our central support centers in Berlin and Bratislava, we are also available for quick solutions to critical situations in your IT platform. Proactive monitoring is a further focus of our work, taking into account defined reaction times of the energy industry system landscape.

      Our support activities cover all modules of SAP ERP, IS-U, CRM, FI-CA and SAP S/4HANA for the utility industry.

      You can always rely on us:

      • Regulatory change management according to GPKE, WiM, GeLi Gas, MaBiS, GaBi Gas, MPEST, for the energy industry system landscape SAP ISU, IDEX-DE (Common Layer and Process Framework MPM), IDEX-GENF, IDEX-GM, MOSBilling, SAP MeMi, etc.

      • Adaptation of the electronic data exchange according to EDI@ENERGY

      • EEG Billing

      • Switching processes & customer management

      • Meter reading & device management and intelligent metering (iMSys) with SAP IM4G

      • Energy data management with SAP EDM

      • Flexible output management with SAP, AdobeForm, StreamServe (OpenText), ProfiForms, etc.

      “With the know-how and the special software from Natuvion, we were able to transform extremely large ERP and CRM systems – with minimal business impact at a very high quality.“

      Sibylle Diederich

      E.ON Program Manager

      Ready for SAP S/4HANA

      Ready for SAP S/4HANA

      How Vattenfall laid the foundation for transformation

      SAP ERP systems have grown historically in many companies. A system or data transformation is associated with enormous challenges for many companies. This was also the case at Vattenfall. The long-term project: The transformation to SAP S/4HANA with one international ERP system.

      To create the necessary conditions for this, the existing system landscapes had to be consolidated. Natuvion's transformation experts supported the project.

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