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Few industries have as many challenges to solve as the energy industry. Many of them result from regulatory requirements, some particularly important ones from the dynamic change in customer expectations! Digitization, standardization and cost reduction for sales and customer service processes are just some of today's challenges.
Solving these challenges has been one of Natuvion's core competencies since the company was founded. Natuvion's utilities team has years of experience in the core processes of the energy industry and combines complex process knowledge with in-depth technological understanding. As a Special Expertise Partner of SAP, we have extensive knowledge of the latest software generation SAP S/4HANA Utilities.
For companies in the energy industry, Natuvion add-ons complement the stable standard of the SAP for Utilities solution (IS-U). Natuvion products increase flexibility and performance in many areas. From load profile management to billing of metering point operations, we offer a meaningful extension of the SAP standard, tailored specifically to the market requirements and regulatory framework of the energy markets. Get an idea of our products and get in touch with our contact persons at any time for an individual consultation.
The design of the energy transformation is largely shaped by the creation of efficiencies in grid management. The energy system is undergoing a fundamental shift away from fewer centralized generation units to a network of many decentralized suppliers, consumers and prosumers.
The current challenge is to intelligently link generation, consumption, and grid management.
At Natuvion, we bundle our expertise in regulatory topics such as energy data management, energy congestion management (Redispatch/ EISMAN) and asset management. This enables us to provide our clients with comprehensive advice — from the intelligent integration of your operating equipment and suitable maintenance strategies, to network balancing and implementation of digital consumption-based value-added services.
With our customized solution scenarios, we support our clients with the optimization of maintenance scenarios up to the design of an Intelligent Asset Management:
in the implementation of regulatory and legal requirements as well as the digitalization of processes
in process analysis, optimization, and automation
with individual adjustments of IT system landscapes and interfaces
in the connection of mobile solutions for the implementation of planned maintenance and repair/debugging processes
Design and implementation of customer-specific forecast solutions and predictive maintenance for the purpose of defining suitable maintenance strategies and cost planning
Interface connection of accounting systems, GIS information systems and technical documentation systems along with strategic consulting on data management for each resource and process
Design and process-related integration of linear systems and equipment (e.g. distribution networks, high-pressure lines, telecommunications networks) along with separation into line sections and definition of their maintenance strategies
The energy transformation places the customer at the center of trading of market players in the utilities sector. Direct and individual customer contact combined with fast and standardized process handling is an essential requirement. A positive customer experience is becoming a key competitive differentiator.
Success factors include:
Natuvion combines knowledge of data and processes with extensive expertise in current technologies and trends. We support our clients in the reorientation of their customer management.
Conception and planning of innovative customer relationship management solutions taking into account common CRM cloud solutions (SAP C/4HANA or Salesforce)
Optimization of process handling through integrated customer service functionality in SAP S/4HANA Customer Management
Modern SAP-Fiori design
Configurable and expandable 360-degree customer overview
Sales contract management in a harmonized SAP S/4HANA data model
Connection of cloud systems via APIs (e.g. SAP Commerce Cloud)
Optimization of output management by using new technologies and channels
Integration scenarios for CRM systems (Salesforce, MS Dynamics) and online portals
Consulting and optimization of customer service processes and thus sustainable reduction of CTS (cost-to-serve)
Process automation through integrated use of Natuvion Robotic Process Automation (RPA)
Efficient business processes in finance and cash management are the backbone of every company. The utility industry is no exception. Natuvion supports its customers in the operation and further development of finance and cash processes. We accompany the digital transformation and create the conditions for the optimal use of self services.
Conception and implementation of enhancements to existing or new digital solutions in SAP S/4HANA Utilities, SAP FI-CA and SAP Finance
Integration of digital payment services (including PayPal, ApplePay, Payone)
Optimization of your cash management by using current technologies like SAP Cash Management
Creation of value-added services by using Natuvion RPA, machine learning, and AI in incoming payment processes and digital invoice verification
Reliable support for existing platforms and solutions
With a high level of expertise in the processes and data structures of utilities, the Natuvion team supports the digital transformation of its customers. We take a holistic approach from strategic planning to technical implementation of data migration.
Strategic planning and selection of new digital utilities platforms
Data analyses, selection rules, and data mapping models for all leading IT platforms and scenarios
Process analyses and process adaptations in existing platforms
Creation of transformation roadmap
Migration of existing platforms to new digital solutions (SAP S/4HANA, Salesforce, Powercloud, etc.)
Cutover management with Natuvion CORA
Introduction of new digital solutions – onPremise and Cloud-based
Project management and solution architecture
With more than 500 successfully completed transformations and migrations, Natuvion is one of the most experienced transformation consultants in the utilities industry. By using Natuvion transformation tools, such as the Natuvion Data Conversion Server (DCS) or the Natuvion Cutover Application (CORA), we ensure the quality of your transformation projects long term.
The energy industry is characterized like no other industry by regulatory requirements and short-term changes. The solution: digitization and highly automated processes. At Natuvion, we support our clients in implementing these requirements in the increasingly complex IT system landscapes of the energy industry.
Regulatory change management according to GPKE, GeLi Gas, GaBi Gas, WiM, MaBiS, MPES for the market roles network operator, supplier, metering point operator (gMSB, wMSB) based on the energy industry system landscape.
Process integration and application consulting in the SAP components SAP IS-U, SAP MPM (process framework MPM), IDEX-GENF, IDEX-GM, MOSBilling, SAP MeMi, etc.
Adaptation of the electronic data exchange according to EDI@ENERGY
Development of customer-specific roadmaps for the changeover to SAP Market Communication for Utilities (SAP MaCo4U)
Project implementation for the rollout of smart metering systems with SAP IM4G
Market area merger NetConnect Germany (NCG) and GASPOOL as of 01.04.2022
Natuvion combines innovative approaches for product management and billing with holistic integration scenarios into existing digital platforms. This enables us to reduce the time-to-market sustainably.
Product management, billing, invoicing and finance is the DNA of Natuvion Utilities experts. This makes us a reliable partner for your path to Next Generation Billing.
Only smoothly running applications ensure stable operation of your business processes. Support and services are a top priority for us. With our extensive detailed knowledge of utilities IT platforms, we are always on hand to provide our customers with advice and support.
In addition to larger tasks, which are usually implemented with agile project methods, we solve smaller requirements for further developments or corrections individually. From our central support centers in Berlin and Bratislava, we are also available for quick solutions to critical situations in your IT platform. Proactive monitoring is a further focus of our work, taking into account defined reaction times of the energy industry system landscape.
Our support activities cover all modules of SAP ERP, IS-U, CRM, FI-CA and SAP S/4HANA for the utility industry.
Regulatory change management according to GPKE, WiM, GeLi Gas, MaBiS, GaBi Gas, MPEST, for the energy industry system landscape SAP ISU, IDEX-DE (Common Layer and Process Framework MPM), IDEX-GENF, IDEX-GM, MOSBilling, SAP MeMi, etc.
Adaptation of the electronic data exchange according to EDI@ENERGY
EEG Billing
Switching processes & customer management
Meter reading & device management and intelligent metering (iMSys) with SAP IM4G
Energy data management with SAP EDM
Flexible output management with SAP, AdobeForm, StreamServe (OpenText), ProfiForms, etc.
Sibylle Diederich
E.ON Program Manager
More than ever, modern IT solutions are an essential component for utilities and the foundation for the success of the energy transition. To support customers on their transformation path, the four partners Capgemini Invent, cronos, Energy4U and Natuvion have joined forces, and with the support of SAP, have launched the Utilities Enablement Community for SAP. The goal of the community is to enable a standardized transformation process to SAP Utilities Core that reduces the duration, costs, and risks of a transformation project while also increasing security.
Find out more about the communitySAP ERP systems have grown historically in many companies. A system or data transformation is associated with enormous challenges for many companies. This was also the case at Vattenfall. The long-term project: The transformation to SAP S/4HANA with one international ERP system.
To create the necessary conditions for this, the existing system landscapes had to be consolidated. Natuvion's transformation experts supported the project.
As one of Europe's largest energy suppliers, E.ON is taking a leading role in shaping a sustainable future for energy. Nearly 50 million customers receive electricity, gas, digital products & other solutions from E.ON.
As one of Europe's largest energy suppliers, E.ON is taking a leading ro...
Vattenfall is an European energy company with around 20,000 employees. The company has been supplying energy to households, commercial and industrial customers for more than 100 years.
Vattenfall is an European energy company with around 20,000 employees. T...
Halberstadtwerke is the largest municipal utility service provider in the Harz region. Its portfolio ranges from supply of electricity, natural gas, drinking water & district heating to provision of building management systems.
Halberstadtwerke is the largest municipal utility service provider in th...
EWR is the energy & water supply company of Stadtwerke Remscheid group of companies. It supplies ca. 112,000 people living in Remscheid with electricity, gas, water, heat & other energy services.
EWR is the energy & water supply company of Stadtwerke Remscheid gro...
Harz Energie is the leading municipal energy supplier in the region. The company supplies 290,000 people with electricity, natural gas and drinking water, mainly in the Harz, Harz foothills and Eichsfeld.
Harz Energie is the leading municipal energy supplier in the region. The...
Energie SaarLorLux is an electricity, gas and district heating supplier based in Saarbrücken. The company supplies more than 160,000 private and business customers with electricity, gas, district heating and many other services.
Energie SaarLorLux is an electricity, gas and district heating supplier ...
As a subsidiary of erdgas schwaben gmbh, schwaben netz gmbh is the largest regional natural gas distribution network operator in Swabia and parts of Upper Bavaria. It ensures secure network operation for around 113,500 customers.
As a subsidiary of erdgas schwaben gmbh, schwaben netz gmbh is the large...
erdgas schwaben supplies ca. 200 cities & municipalities in the Bavarian-Swabian region as basic supplier and 5 network operators with natural gas, bio natural gas & bio electricity from Bavarian hydropower plants.
erdgas schwaben supplies ca. 200 cities & municipalities in the Bava...
In addition to the intelligent power storage system sonnenBatterie, sonnen now also offers a wide range of services for clean energy. More than 650 employees are already working for sonnen worldwide.
In addition to the intelligent power storage system sonnenBatterie, sonn...
Erdgas Mittelsachsen GmbH is a German energy supplier. EMS offers supply solutions for natural gas, electricity and heat tailored to demand and is committed to greater energy efficiency.
Erdgas Mittelsachsen GmbH is a German energy supplier. EMS offers supply...
Wiener Netze is Austria's largest combined network operator. Its network extends over a length of 30,000 kilometers: it includes an electricity, gas and district heating network as well as a telecommunications network.
Wiener Netze is Austria's largest combined network operator. Its network...
Wien Energie is part of Wiener Stadtwerke. It is Austria's largest energy supplier, selling around 23 TWh of electrical energy, natural gas & district heating annually and was Austria's third largest CO₂ emitter in 2019.
Wien Energie is part of Wiener Stadtwerke. It is Austria's largest energ...
Westnetz GmbH is a German distribution system operator for electricity and gas based in Dortmund and is now the largest distribution system operator in western Germany.
Westnetz GmbH is a German distribution system operator for electricity a...
Visconto serves companies from the energy and utility industry throughout Germany. As a service provider, Visconto focuses on areas like billing, receivables management, and energy & metering services.
Visconto serves companies from the energy and utility industry throughou...
Tyczka Energy is one of the nation's leading specialists in the field of liquid gas. Across Germany, 350 dedicated employees of the company work for customers.
Tyczka Energy is one of the nation's leading specialists in the field of...
Thüringer Energie AG supplies more than 500,000 customers in Thuringia with natural gas, electricity and district heating. The company supplies private households, business customers, industrial companies and municipal utilities.
Thüringer Energie AG supplies more than 500,000 customers in Thuringia w...
As a network operator for electricity and gas supply in Rhineland-Palatinate, Hesse, Bavaria and Baden-Württemberg, Syna GmbH ensures every day that energy gets to where it is needed.
As a network operator for electricity and gas supply in Rhineland-Palati...
Stadtwerke München GmbH is one of Germany's largest municipal utilities and service companies, employing more than 10,000 people and generating annual sales of €7.5 billion.
Stadtwerke München GmbH is one of Germany's largest municipal utilities ...
swb supplies its customers in Bremen, Bremerhaven & the region with natural gas, district heating, drinking water, electricity, telecommunications & waste disposal services.
swb supplies its customers in Bremen, Bremerhaven & the region with ...
Energy supply, local transport and waste recycling. These are the business areas in which around 2,300 employees are committed to serving the people of Bonn and the region.
Energy supply, local transport and waste recycling. These are the busine...
Stadtwerke Stuttgart is the energy provider for green electricity, bio & natural gas in Stuttgart. They supply private & business customers with clean energy & help to generate heat & green electricity on site.
Stadtwerke Stuttgart is the energy provider for green electricity, bio &...
With over 1,000 employees, the Stadtwerke Saarbrücken Group is one of the largest employers in the region and a reliable partner to the local economy. The company has a wide range of services covering energy, water and mobility.
With over 1,000 employees, the Stadtwerke Saarbrücken Group is one of th...
SWKiel Netz is responsible for the electricity & natural gas networks in Kiel and various communities around. In addition to maintenance, its tasks also include the expansion & further development of the distribution network.
SWKiel Netz is responsible for the electricity & natural gas network...
Süwag Energie AG is a regional energy supply and energy services company founded in 2001 and majority-owned by E.ON.
Süwag Energie AG is a regional energy supply and energy services company...
Stromnetz Hamburg owns & operates the electricity distribution network in Hamburg supplying ca. 1.2 Mio. households & businesses with power. Annually, ca. 11bn KWh of energy passes the company's network.
Stromnetz Hamburg owns & operates the electricity distribution netwo...
In Bad Mergentheim, Stadtwerk Tauberfranken operates largely as an on-site supplier of natural gas, electricity, water and heat. This service is available to business and residential customers as well as municipalities.
In Bad Mergentheim, Stadtwerk Tauberfranken operates largely as an on-si...
Stadtwerke Solingen is a municipal utility company that reliably supplies customers with electricity, gas & local heating. As a regional transport service provider, they also provide local public transport.
Stadtwerke Solingen is a municipal utility company that reliably supplie...
Stadtwerke Soest supplies the Soest region with 100% green electricity, natural gas and water.
Stadtwerke Soest supplies the Soest region with 100% green electricity, ...
Stadtwerke Rheine is a modern service provider with municipal responsibility. They are committed to their customers in the areas of energy, heating, water, local transport, parking, telecommunications & baths.
Stadtwerke Rheine is a modern service provider with municipal responsibi...
Stadtwerke Münster is responsible for public utilities & local public transport in Münster. They provide electricity, natural gas, district heating & drinking water supply and are the basic supplier in the urban area.
Stadtwerke Münster is responsible for public utilities & local publi...
Stadtwerke Düsseldorf is an energy service provider in Düsseldorf and the region in the areas of electricity, natural gas, water, district heating or waste disposal. 1,500 employees generate sales of around 1.8 billion euros (2013).
Stadtwerke Düsseldorf is an energy service provider in Düsseldorf and th...
Städtische Werke AG and its subsidiaries supply Kassel with electricity, natural gas and district heating. In the expansion of renewable energies, the company is the pioneer in North Hesse.
Städtische Werke AG and its subsidiaries supply Kassel with electricity,...
RhönEnergie Fulda is one of the largest energy & water supply companies in Hesse. It supplies about 300,000 people & numerous companies in Eastern Hesse & Germany with electricity & natural gas.
RhönEnergie Fulda is one of the largest energy & water supply compan...
RheinEnergie AG is a regional utility company for electricity, gas, water and heat supply based in Cologne. The company supplies around 2.5 million people, industry, trade and commerce with energy and drinking water.
RheinEnergie AG is a regional utility company for electricity, gas, wate...
OsthessenNetz is the electricity, natural gas and water network operator in the region of Eastern Hesse.
OsthessenNetz is the electricity, natural gas and water network operator...
Netze BW GmbH is the largest distribution grid operator in the EnBW Group. It operates the distribution grid in large parts of Baden-Württemberg for the electricity and gas divisions.
Netze BW GmbH is the largest distribution grid operator in the EnBW Grou...
With around 6,200 employees & sales of ca. € 3 1/2 billion, MVV is one of Germany's leading energy companies. Its focus: the reliable, economical & environmentally friendly supply of energy to its customers.
With around 6,200 employees & sales of ca. € 3 1/2 billion, MVV is o...
Lechwerke AG is a regional energy supply company and is the largest green power producer and distributor in Bavarian Swabia.
Lechwerke AG is a regional energy supply company and is the largest gree...
Innogy SE is a subsidiary of E.ON originally established by RWE in 2016. Innogy operates distribution grids and generates and sells electricity.
Innogy SE is a subsidiary of E.ON originally established by RWE in 2016....
Stadtwerke Iserlohn is a municipal utility in Iserlohn. Under the brand "Heimatversorger" they supply regional and national business & private customers with electricity, natural gas, district heating & water.
Stadtwerke Iserlohn is a municipal utility in Iserlohn. Under the brand ...
Energie Baden-Württemberg AG is a listed company headquartered in Karlsruhe. With €19.7 billion in sales and more than 24,000 employees, EnBW is Germany's third-largest energy supply company.
Energie Baden-Württemberg AG is a listed company headquartered in ...
EnBW ODR is a subsidiary of EnBW and a service company in the fields of electricity, natural gas, energy services, information technology and the environment.
EnBW ODR is a subsidiary of EnBW and a service company in the fields of ...
Enovos Luxembourg S.A. is the largest energy supply company in Luxembourg. Enovos Luxembourg is an electricity and gas supplier. The company is also active in energy trading.
Enovos Luxembourg S.A. is the largest energy supply company in Luxembour...
With ten of its own hydropower stations in the Allgäu region, Allgäuer Überlandwerk generates around 80 million kilowatt hours of energy every year and has thus been supplying almost 90,000 customers for 100 years.
With ten of its own hydropower stations in the Allgäu region, Allgäuer Ü...
Goldpower GmbH is responsible for the supply of industrial, commercial and private end users as well as redistributors with electrical energy and consulting services in connection with the supply of electrical energy.
Goldpower GmbH is responsible for the supply of industrial, commercial a...
GASAG is an energy services company whose product range includes not only electricity & natural gas. The company also deals with innovative technologies & drives the expansion of renewable energies.
GASAG is an energy services company whose product range includes not onl...
The city of Freiberg a.N. founded Stadtwerke Freiberg am Neckar Vertriebs-GmbH together with EnBW in 2014. With FaNergie, the municipal utilities offer a purely natural product portfolio & contribute to the energy turnaround!
The city of Freiberg a.N. founded Stadtwerke Freiberg am Neckar Vertrieb...
EWE is a utility company operating in the field of electricity, natural gas, telecommunications & information technology. It is currently considered the fifth largest energy supplier in Germany.
EWE is a utility company operating in the field of electricity, natural ...
EVO AG supplies private customers and companies with electricity, natural gas, water and heat. The company also disposes of waste and wastewater and provides numerous energy services.
EVO AG supplies private customers and companies with electricity, natura...
EVN AG is the largest electricity, gas and heat supplier in Lower Austria and a major electricity supplier in Macedonia and Bulgaria, with headquarters in Maria Enzersdorf.
EVN AG is the largest electricity, gas and heat supplier in Lower Austri...
ESWE Versorgungs AG is a German energy company based in Wiesbaden. The company supplies the capital of Hesse with electricity, natural gas and district heating.
ESWE Versorgungs AG is a German energy company based in Wiesbaden. The c...
Eprimo belongs to E.ON Energie Deutschland GmbH and is a German electricity and gas provider based in Neu-Isenburg.
Eprimo belongs to E.ON Energie Deutschland GmbH and is a German electric...
Enpuls offers property managers billing solutions for electricity, water & heat & advises property owners & architects on renewable energy, energy efficiency, smart data management & e-mobility.
Enpuls offers property managers billing solutions for electricity, water...
Engie SA, based near Paris, is a listed energy supply group. The company covers the entire spectrum of energy and multi-technical services, from A for plant engineering to Z for zero emission.
Engie SA, based near Paris, is a listed energy supply group. The company...
Enersuisse is a leading service provider in the Swiss energy market. The company operates the largest service platform in Switzerland.
Enersuisse is a leading service provider in the Swiss energy market. The...
Energie Wasser Bern is the electricity, water, natural gas, waste recycling and heat supply company for the city of Bern in Switzerland.
Energie Wasser Bern is the electricity, water, natural gas, waste recycl...
Energie Burgenland AG is an Austrian energy services company and is considered an international pioneer in the growth market of renewable energy.
Energie Burgenland AG is an Austrian energy services company and is cons...
As a billing service provider in the energy industry, E-MAKS competently and reliably supports the processes of municipal and industrial clients.
As a billing service provider in the energy industry, E-MAKS competently...
e.kundenservice Netz GmbH is an innovative service company in the network, providing services and data for the customers of the E.ON Group and serving around seven million customers in the network business.
e.kundenservice Netz GmbH is an innovative service company in the networ...
Conergos is part of the Thüga Group & offers IT solutions to support all core processes of an energy supplier. The product strategy is aligned with IT requirements & is primarily based on SAP templates.
Conergos is part of the Thüga Group & offers IT solutions to support...
Companhia Energética de Minas Gerais S.A., consisting of 177 companies, is the largest combined energy producer and
supplier in Brazil.
Companhia Energética de Minas Gerais S.A., consisting of 177 companies, ...
BS Energy is responsible for network operations in Braunschweig and is active in the areas of electricity, gas, district heating, drinking water, city drainage, city lighting and traffic lights.
BS Energy is responsible for network operations in Braunschweig and is a...
Bonn-Netz has been the network operator for Bonn's electricity and natural gas networks since 2007. As a 100% subsidiary of Energie- & Wasserversorgung Bonn/Rhein-Sieg, it is integrated into the Stadtwerke Bonn group.
Bonn-Netz has been the network operator for Bonn's electricity and natur...
Wiener Stadtwerke GmbH is Austria's largest municipal infrastructure service provider and one of the 30 largest companies in Austria. On average, the Group employed around 15,000 people in 2019.
Wiener Stadtwerke GmbH is Austria's largest municipal infrastructure ser...
Salzburg AG für Energie, Verkehr & Telekommunikation is an energy & infrastructure service provider. It supplies about 433,000 electricity customer installations in the provinces of Salzburg & Upper Austria.
Salzburg AG für Energie, Verkehr & Telekommunikation is an energy &a...
Energie Südbayern is a national energy service provider. Together with its subsidiaries Energienetze Bayern & ESB Wärme, it forms the 420-strong group of companies & generates revenues around €740 million.
Energie Südbayern is a national energy service provider. Together with i...
Badenova AG & Co. KG is the largest energy supply company in South Baden. With over 1,400 employees, the modern energy & environmental service provider generates annual sales of around 1.1 billion euros.
Badenova AG & Co. KG is the largest energy supply company in South B...
Energiedienst, headquartered in Laufenburg Switzerland, is a German-Swiss energy supply company that generates green electricity from hydropower and also focuses on the distribution of gas and electricity.
Energiedienst, headquartered in Laufenburg Switzerland, is a German-Swis...
BayWa is a globally active group with the core segments Energy, Agriculture & Construction. As a global player, it develops leading solutions for the basic needs of nutrition, energy & construction.
BayWa is a globally active group with the core segments Energy, Agricult...
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